To review Exceptions that occur during initial Processing, go to Process>Manage Collections and click on the Collection at issue:
To see the explanation for the Exception click on the Exceptions tab:
Exceptions can include corrupted files, password-protected files, container files that cannot be opened, and unrecognized file formats. The following are the major reasons a submission fails:
•There is no access to the disk where the Matter is stored.
•There is no access to the Matter Database.
•The connection to the Matter failed.
•Disk space was exceeded.
•The Matter Database was full.
•A file copy error occurred (the file was locked, password protected, or otherwise inaccessible).
•The .txt file for the collection was corrupted or missing.
•The location of the documents was not accessible.
•The database timed out because of slow access or slow copying, or because the database performed too slowly.